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$25.7 Billion Worldwide Healthcare CRM Industry to 2027 – Featuring Aspect Software, IBM, Microsoft and Oracle Among Others –

DUBLIN–(BUSINESS WIRE)–The “Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027” report has been added to’s offering.

The global healthcare CRM market reached a value of US$ 12.2 Billion in 2021. Looking forward, the publisher expects the market to reach US$ 25.7 Billion by 2027, exhibiting a CAGR of 13.22% during 2021-2027.

Companies Mentioned

  • Accenture Plc
  • AllScripts Healthcare Solutions Inc
  • Amdocs
  • Aspect Software Inc
  • International Business Machines Corporation
  • Microsoft Corporation
  • Oracle Corporation
  • inc
  • SAP SE
  • Siemens Healthineers AG (Siemens AG)

Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use sectors. These insights are included in the report as a major market contributor.

Healthcare customer relationship management (HCRM) refers to a specialized software-based solution designed for medical institutions to manage customer-related processes. It is usually deployed on cloud or on-premises in the form of operational, analytical and collaborative CRM. It includes comprehensive patient management, dashboard and reporting, caregiver management and communication tools.

HCRM records the patient’s information, such as medical history, visits, prescriptions and medical bills, into a holistic profile and is also used for scheduling and tracking medical appointments. It aids in maintaining an updated database about the patients with valuable insights and offer quality support to the customers. As a result, they are widely used across hospitals, clinics and diagnostic centers.

Significant growth in the healthcare industry across the globe is one of the key factors creating a positive outlook for the market. Moreover, the increasing requirement for effective solutions to improve patient’s treatment and healthcare experience is providing a thrust to the market growth.

Additionally, various technological advancements, such as the integration of the Internet of Things (IoT), artificial intelligence (AI), machine learning (ML) and cloud-computing solutions with the HCRM platforms, are acting as other growth-inducing factors. These solutions provide high-quality virtual care, home care and remote disease monitoring services to the patient through chatbots and real-time interactions.

These tools also assist in minimizing the human effort that results in enhanced cost efficiency, minimal risk of errors and optimized communications. Other factors, including rising healthcare expenditures of the masses, along with extensive research and development (R&D) activities, are anticipated to drive the market growth.

Key Questions Answered in This Report:

  • How has the global healthcare CRM market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global healthcare CRM market?
  • What are the key regional markets?
  • What is the breakup of the market based on the product?
  • What is the breakup of the market based on the application?
  • What is the breakup of the market based on the technology?
  • What is the breakup of the market based on the end use?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global healthcare CRM market and who are the key players?
  • What is the degree of competition in the industry?

Key Topics Covered:

1 Preface

2 Scope and Methodology

3 Executive Summary

4 Introduction

4.1 Overview

4.2 Key Industry Trends

5 Global Healthcare CRM Market

5.1 Market Overview

5.2 Market Performance

5.3 Impact of COVID-19

5.4 Market Forecast

6 Market Breakup by Product

7 Market Breakup by Application

8 Market Breakup by Technology

9 Market Breakup by End Use

10 Market Breakup by Region

11 SWOT Analysis

12 Value Chain Analysis

13 Porters Five Forces Analysis

14 Price Analysis

15 Competitive Landscape

15.1 Market Structure

15.2 Key Players

15.3 Profiles of Key Players

For more information about this report visit

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