Hy-Vee opens its Global Capabilities Center in Bangalore

Hy-Vee Inc., a U.S. grocery retailer, has set up its first Global Capabilities Center (GCC) outside of US in Bangalore.

The Global Capabilities Center Helpful Smiles Technology (HST) Global will work with Hy-Vee’s U.S. technology teams to develop and deliver technology solutions for the US market.

Hy-Vee has partnered with ANSR Inc., the U.S.-headquartered firm that helps companies build and manage global teams in talent-rich locations worldwide. The GCC centre is located in the ANSR property in Manyata tech park, over 35000 sq ft.

“As a leading grocery retailer, Hy-Vee is investing in technology to improve the overall customer experience and increase efficiencies within its growing operations. Hy-Vee’s Bangalore GCC is designed to attract the best talent in India in support of the company’s objective of enhancing its customer experience in an extremely competitive retail environment,” Lalit Ahuja, Founder and CEO of ANSR.

Currently, Hy-Vee operates more than 550 retail business units across the United States, with sales of nearly $14 billion annually. The supermarket chain employs more than 80,000 individuals.

“We continue to develop new solutions for our customers and invested in HST Global to expand our technology team. Through our Global Capabilities Center, we will have the ability to create 24/7 operations that allow us to increase product innovation and better serve our customers,” said Randy Edeker, Hy-Vee’s executive chairman of the board and executive director.

ANSR has over 10 million sqft of functional workspace and counts 3M, Target, Hy-Vee, Neiman Marcus Group and Delta Air Lines, Falabellaamongst, its clients. Bangalore is the most prominent IT hub in India and home to the fourth-largest technology cluster in the world due to its talent pool and startup ecosystem. Some of the large technology firms like Google, Amazon and Microsoft have set up their GCC centres in the city in the recent past.

Currently, around 1900 GCCs operate out of India that is counted among the fastest growing GCC markets in the world. Bangalore alone hi pat around 35% of the total operational GCCs in India. Prominent tech-driven cities such as Bengaluru, Hyderabad, NCR, and Pune have been attracting the bulk of the GCCs entering India. However, other tier-I cities have been featuring high as well.