Kuda Introduces New Features For Improved Banking Experience

The chief executive officer of Kuda bank, Babs Ogundeyi, said the newly introduced features on the banking app will improve banking experience of its numerous customers.

Ogundeyi, while speaking to journalists, said the recently introduced features will conveniently meet customers at the various points of their banking needs.

He said, “these features are in line with the fintech’ overarching mission of improving the banking experience of its customers by conveniently meeting them at the various points of their banking needs.”

“These features are nothing short of revolutionary, going by the power these features repose in the hands of its customers. Chief among these features in the personal banking category is the use of selfies for authentication – sign-in confirmation, to reset passwords and for revamping bank verification numbers (BVN).

“With this feature, customers can use their selfies to confirm their sign-in on a new device. Also, by comparing the selfie taken at BVN registration with the selfie captured at onboarding, customers can confirm true ownership of a BVN and reduce impersonation attempts.

“Also in the personal banking category, Kuda customers who don’t have a BVN or a valid ID can send money within the Kuda community with a username instead of an account number. They can also pay bills and buy airtime on the Kuda app.”

“Kuda also recently launched a self-help portal for its customers to block and unblock their account without human intervention, another step in the company’s efforts to increase account security.

“The fintech’s customers can also buy gift cards on the Kuda app to shop globally, and buy JAMB and Direct Entry PINs. Also, customers without access to the phone number on their account can change their phone numbers on the web.”

“Our goal is to deliver the future of financial services to our customers today and we are happy to be delivering this future one aspect at a time. Most of the things no one thought were possible in banking are unfolding before our eyes, thanks to our dedication to innovation,” he quipped.