Synopsis
As instances of breakdown rise, Ola faces many booking cancellations for its electric scooter. Industry insiders believe things could have been better had Bhavish Aggarwal ran a little slow on the launch. Ola should now consider whether it should sell until major problems are sorted. Besides, Aggarwal must empower and stabilise the top management.
Ravi Verma (name changed on request), a Delhi-based techie, was riding his brand-new Ola S1 on March 5 in hyper mode at 50kmph. Suddenly there was a beeping sound and a few seconds later, the scooter went dead with 50% charge remaining. Vermawas just doing a reliability test on the vehicle before handing it over to his father. It took some social-media flagging for Ola’s customer care to wake up and take the vehicle for servicing. The vehicle
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