Outages hit online services at banks, NZ Post

Banks and NZ Post are dealing with technical glitches that have taken systems offline.

NZ Post’s website is not working, but a spokeswoman said the organisation was not yet sure what had caused it.

At ANZ, spokesman Stefan Herrick said the bank was experiencing an outage in internet banking that meant customers were not able to access their accounts online.

“Our team has been made aware and are working as quickly as possible to get this back up and running. We apologise for any inconvenience this is causing.”

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Outage reporting website Down Detector showed a spike in reports of problems with the ANZ site just before 9am. By 10:30am, more than 950 reports had been made.

Customers also reported problems with Kiwibank, Westpac, MetService and the Ministry for Primary Industries.

A Kiwibank spokesperson said the bank was having intermittent issues with some services, including internet banking, its app and website.

“We’ve identified the cause and are working hard to fix the issue. Our priority is continuity of service for our customers.

“We apologise to our customers for any inconvenience caused and thank them for their patience and support.”

On Friday, users of the country’s third-largest internet provider, Vocus NZ, were knocked offline by a cyberattack on one of its customers and a subsequent error.

Vocus owns the Orcon, Slingshot and Stuff Fibre internet brands and also provides the internet infrastructure for Sky Broadband which was also impacted.

The problems began shortly after 1pm, but had been resolved about 2pm.

Vocus NZ initially reported that its network had been impacted by a denial of service (DDos) attack.

But chief executive Mark Callander later clarified that it was not its own network but a customer that had been attacked.

More to come.