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Since launching in-person training in 2018, the Education Foundation strives to support the changing landscape of the sector and re-energize teams to deliver stellar service in their organisations and businesses. The Education Foundation has developed a menu of training in its continued commitment to expand hospitality training and scholarship support to the region. To date, traditional hospitality employees have been joined by entrepreneurs offering unique cultural experiences; tour guides, taxi drivers, beach bar owners, private health care staff and watersports specialists among others in Aruba, Barbados, Grenada, St. Lucia and many other Caribbean destinations.
This October, more than 600 hospitality employees in Turks and Caicos will be taken through the Supercharged Service programmaking it the largest destinationtraining partnership to date. Anticipation builds as the TCHTA counts down the days to the arrival of regional trainers Louise John and Suzanne Shillingford-Brooks and finalizes on-the-ground logistics for the high-energy, dynamic sessions.
TCHTA CEO, Stacy Cox, shares that while mostof the registered participants are connected toresorts and villas, the association is encouraging businesses in the public and private sectors to take advantage of this game-changing opportunity, “We are calling out to the public and private business communities to move quickly and register their team members for the remaining seats.”
“There is a tendency to hear the word ‘hospitality’ and to think immediately of tourism. Whilethe destination is tourism-driven, hospitality is everyone’s business, and heartfelt customer service is at the core of building sustainability,’ she said.
Cox continued, “This is a golden opportunity, especially for organisations and businesses with no in-house training. Investing in your team can only mean good things and shows employees they are valued. There is no business here that cannot benefit from this opportunity, and we are looking forward to getting them registered.”
The training sessions will carry on through November, culminating in a grand certificate ceremony on November 15th. The timing is significant, as the association marks 30 years as an organisation and the country is seeing overwhelming success, recently being named the top trending destination for fall travel by industry giant, TripAdvisor. The TCHTA says this is an optimal time to invest in employees and give them the tools needed for success in service.
Karolin Troubetzkoy, Chairwoman, CHTA Education Foundationcommented “We are delighted to join the great team at the TCHTA in celebrating their 30th Anniversary, serving the hospitality community in Turks & Caicos by bringing “Caribbean Supercharged Service” training workshops on-island. Our training seeks to give every participant a voice, to be heard, to be challenged, and to practice scenarios to ensure everyone rises and delivers their confident best selves.”
“THANK YOU to the many companies that have registered their teams to participate.
This is the largest on-island training the Education Foundation has delivered in all our 36 years and shows the genuine commitment Islanders have to their careers in hospitality!”, said Troubetzkoy.
One of the TCHTA’s very own Young Leaders, Ms. Karen King, recently received a scholarship from the Education Foundation. The Foundation’s volunteer trustees remain focused on their primary mission to ensure continued education and training programmes for Caribbean nationals within the Hospitality & Tourism industry. To date, over USD$ 2million has been invested in Caribbean people.
The upcoming training sessions promise to be interactive, empowering, and “supercharged” by way of Louise and Suzanne’s high-energy style. These Caribbean trainers are the dynamic duo that makes this training series second-to-none, fueled by their passion to uplift participants and cultivate “sparkling professionals” through their sessions.
“Heartfelt Guest Care”, “Happy Housekeepers”, “Realistic Leadership”, and “007 Secret Care Agents”are a few of the captivating sessions planned, aptly named to convey the fun, and refreshing approach the Supercharged Service series delivers.
“We jumped at the opportunity to bring this training to Turks and Caicos without hesitation, and it is an ideal addition to our association’s 30th-anniversary initiatives. Hospitality is our country’s bread and butter, and we have been blessed to see record-breaking numbers, increased attention, and multiple destination awards at a time when many other countries in the region are still recovering from the fallout of border closures,” said Trevor Musgrove, President of the TCHTA.
“We have seen some great news recently with the indication that Caribbean tourism jobsare poised to grow by an average of 3.3%. Hospitality is too important to our country to leave its success and viability to chance, so we must be proactive in providing opportunities to employees for re-tooling and up-skilling so they can represent our destination with pride.While we’re proud to be number one, maintaining that position calls for intentional action. With that in mind, we are excited about the upcoming training and thankful to our members for their participation and support. We implore anyone with a business in Turks and Caicos who is serious about providing exceptional service and empowering their employees to reach out to our office and register their teams,” said President Musgrove.
The TCHTA says that less than fifty seats remain open across all sessions offered, with registration closing on September 15th. Interested individuals can contact the TCHTA by [email protected] or calling 649 339-5787.
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