Despite sincere efforts of the institution of Insurance Ombudsman, aggrieved rural insurance holders compared to their urban counterparts are not coming to the Ombudsman in large numbers, observed a panel of guests at a State-level observation of the Bima Lokpal Day here on Friday.
The Insurance Ombudsman institution came into effect in 1998 under the Government of India’s Ministry of Finance to redress the complaints of insured persons against life and non-life insurance companies. At present, it has 17 offices across the country including one at Bhubaneswar.
According to the latest data with the Lokpal, as many as 40,527 complaints were disposed of out of 45,370 in India during the financial year 2021-22, the total disposal rate being 89.33%. In Odisha, out of the total 1,170 complaints, 1,146 were solved in 2021-22, the total disposal rate being 98%.
Addressing a gathering of insurance holders, insurance companies’ representatives, Government officials and NGOs’ members, State Insurance Ombudsman Manoj Parida informed that this year, out of 845 cases, at least 801 have been disposed of up to October 31.
He said the Centre has started online registration of complaints so the any aggrieved person can register complaint from anywhere.
Prominent among the guests were State Consumer Dispute Redressal Commissioner (SDRC) Justice DP Choudhury, former Ombudsman Suresh Chandra Panda, Banking Ombudsman PK Nayak, Secretary Sakuntal Murmu and Assistant Secretary Krushna Chandra Barik.
Insurance Regulatory Authority of India Chairman Debashis Panda also addressed the gathering by webcast underlining the need for introduction of digital technology.