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Register now!
Banks are using journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals.
Speakers:
Stefan Kauck,Banking Industry Executive, Genesys
Stefan is a Banking Industry Executive at Genesys with 20+ years of experience in financial services. When it comes to contact centers, his expertise includes improving operational performance, customer journey and engagement optimization, and branch transformation.
Alex PughReporter, FinTech Futures
Alex Pugh is the reporter at FinTech Futures. He has over three years’ experience covering data protection, privacy, securities finance and fintech across print and online publications. He was previously a copywriter, writing ad copy at agencies including M&C Saatchi, Leo Burnett in Torino, Italy and at tech company what3words. He has also written for ‘corporate visioning’ company SciFutures on numerous occasions.
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Tags: Artificial Intelligence/AI, Banking, Consumer/Personal Finance, Customer Experience/CX & User Experience/UX, Digital, Financial Services/Finserv banking, fintech, Genesys, journey orchestration BankingTech, FinTech, PayTech, RegTech, WealthTech Intelligence, News, Webinars Worldwide
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