SBI launches Mobile Handheld Device to provide banking services to FI customers

The State Bank of India (SBI) on Wednesday launched ‘Mobile Handheld Device’ to provide banking services to its financial inclusive customers.

The move is aimed at enhancing accessibility, convenience in availing banking services and to empower financial inclusion and extend essential banking services to the masses.

“The Mobile Handheld Device is set to revolutionize banking accessibility by bringing kiosk banking directly to customer’s doorstep. It offers greater flexibility to customer service point (CSP) agents enabling them to reach out to customers wherever they are. The initiative will particularly benefit customers who face challenges in accessing CSP outlets due to health issues, Senior citizens and Divyangjans,” the company said in a press release.

The Mobile Handheld Device will provide five core banking services i.e. cash withdrawal, cash deposit, fund transfer, balance inquiry and mini statement in its initial phase that account for more than 75% of the total transactions conducted at SBI’s CSP outlets.

Additionally, the bank plans to expand its offerings by including services such as enrolments under social security schemes, account opening, remittance and card-based services shortly.

“Our goal is to make banking facilities accessible to all sections of society, particularly the unbanked, to fulfil the aspirations of financial inclusion. With introduction of the Mobile Handheld Device, customers will have a seamless and vivid experience conducting transactions at their location. This technology-driven initiative underscores SBI’s commitment to deepening financial inclusion and social welfare through digitization by providing convenient and doorstep banking to our customers,” said Dinesh Khara, Chairman SBI.