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abe smith: Freshworks CRO Pradeep Rathinam quits; Abe Smith named global field operations chief


Customer relationship management (CRM)-software provider, Freshworks has roped in former Zoom executive Abe Smith as chief of its global field operations.

This comes as the company’s chief revenue officer Pradeep Rathinam will leave the firm at the end of this month, the company told analysts on Wednesday.

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Rathinam previously founded artificial intelligence (AI)-based customer service automation company, AnswerIQ back in 2017. Before being appointed as the company’s revenue chief, Rahinam also served as the chief customer officer of the company between 2020 to 2022.

With nearly 25 years of experience across technology giants, Zoom, Oracle and Cisco, Smith will lead Freshwork’s field sales team to scale the business.

“Our field sales team will be led by Abe Smith, who I’m excited to announce has joined as our Chief of Global Field Operations this week … With these changes in the organisation, Pradeep Rathinam, our CRO, will be departing Freshworks at the end of this month. Pradeep stepped up to lead and stabilize our go-to-market teams during a transition period and delivered a strong Q4 to finish out the year,” Dennis Woodside, president at Freshworks told analysts during the company’s Q4 earnings call.

Over the past two years, Freshworks has seen changes in its senior management including the firm’s chief technology officer and cofounder Shan Krishnasamy leaving the organisation in 2022.

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Woodside, himself was appointed president of the organisation in 2022. Last year, the firm also appointed Johanna Jackman as its chief people officer and Mika Yamamoto as its chief customer and marketing officer. “In Q4, Mika Yamamoto joined us in the new role of chief customer and marketing officer to drive greater inbound activity, including responsibility for our customer support, SMB (small and medium business) and commercial sales. Under her leadership, this team will drive our inbound product-led growth motion,” added Woodside on Wednesday.

For the fourth quarter, Nasdaq-listed Freshworks reported a 20% increase in total revenues to $160 million, with narrow losses.

Its net loss for the quarter stood at $28 million, less than half of the $55 million it posted for the same period in 2022.



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