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Bombardier will collaborate with Sterling Global Aviation to enhance its global dispatch of parts including for AOG situations, the Canadian airframer announced today. Under the collaboration, Bombardier will have access to a network of aircraft on five continents to deliver parts and augment the support provided by its mobile response teams.
“Our customers deserve fast and effortless AOG resolution and our collaboration with Sterling, an industry leader in providing AOG logistics around the globe, allows us to quickly and efficiently deliver the parts our customers need,” said Bombardier v-p of customer support Andy Nureddin. “We are delighted to further enhance our portfolio of solutions, and we are proud to add this offering to the ways in which we can be there for our customers when and where they need us.”
Bombardier operates parts facilities in North America, Europe, Asia, and the Middle East that combined ship more than 350,000 parts annually with an availability rate of 96 percent. The collaboration is part of a broader effort by Bombardier to supplement its customer service network and increase its footprint by 30 percent. That activity includes the expansion of company-owned service centers in Berlin, Miami, London Biggin Hill, and Singapore, and a new service center in Melbourne, Australia.
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